IT Business Process Analyst / Project Manager (BPA/PM)
Agency Name: Seattle City Attorney's Office
Position / Job Title : IT Business Process Analyst / Project Manager (BPA/PM)
Location: Seattle
Category : Non-Attorney
Job Description: The CAO seeks a Business Process Analyst / Project Manager (BPA/PM) with experience incorporating new technology to support the department’s Civil and Criminal Divisions by incorporating new tools, examining and implementing business process improvements, and serving as a key liaison between the CAO’s divisions, other City departments, and external vendors. The position is responsible for the development and implementation of pivotal workflows affecting prosecution for the City of Seattle and legal advice and representation for its departments. The BPA/PM helps ensure the Criminal and Civil Divisions meet their commitments and incorporate technology in the practice of law by aiding in cross-team collaboration, timeline development, and integration planning.
This position will be responsible for training staff and documenting processes related to the office’s legal software systems and business processes. Work on specific projects will include a newly launched Criminal Case Management System, records management and retention technology, and expanding reporting functionality of a new timekeeping system.
Job Responsibilities
Analyze a variety of informational and operational needs to recommend solutions, including incorporation of advanced technology, best practices in case and document management, and compliance with government requirements
Manage full life cycle of business process improvements, including defining scope and resource allocation, schedule and benchmarks, and implementation strategy
Coordinate with Criminal and Civil Division stakeholders, subject matter experts, and end users to understand and prioritize business needs, determine steps and technical tools to meet requirements, and liaise with internal Information Technology team and outside vendors to integrate systems
Develop and execute change management strategies for policy adoption, procedural updates, and advanced practices that include regular communication with end users
Maintain system to track progress of concurrent projects, establish tools for measuring performance, and give feedback to Criminal and Civil Division stakeholders and internal Information Technology team
Oversee implementation, integration, and maintenance of case management and timekeeping systems, including ongoing reporting features and enhancements
Liaise with internal eDiscovery and public disclosure teams to assess and recommend workflows related to retention, litigation holds, and records organization
Regularly review existing technical resources and strategize how to further incorporate use
Document policies and procedures for legal technologies, and aid in training end users
Oversee creation and maintenance of onboarding materials and handbooks
Analyze constraints to capacity to recommend possible efficiencies, resource reallocation, or outside support considering personnel and budget parameters
Help prepare Requests for Proposals or research of solutions, evaluation of consultant proposals, and selection and assessment of contracts
Review and update SharePoint content and project-related Teams channels
Participate in and represent Criminal and Civil Division priorities in interdepartmental committees, including Citywide Records Management
Meet regularly with representatives from Criminal Division, Civil Division, and internal Information Technology team to prioritize projects and evaluate pending tasks
Serve as CAO's Data Steward to improve data governance, data fidelity and provide data management support for divisions to enable targeted and more efficient reporting and automations based on held data.
Develop and maintain clear process documentation and standard operating procedures (SOPs) to support consistency, training, and knowledge transfer.
Evaluate and recommend tools, technologies, and training that streamline existing processes and improve service delivery.
Link to Application: https://www.governmentjobs.com/careers/seattle/jobs/5175502/it-business-process-analyst-project-manager-bpa-pm/